Business skills

  • Personality of a business representative
    • authority, image and the role of proper representation
    • situation-based styles
    • assertiveness, art of self-assertiveness
    • typology of personalities
    • self-knowledge and personal productivity
    • moral intelligence
    • ethic, etiquette and social protocol
    • motivation and self-motivation
  • Principles of effective business communication
  • Types of communication
    • verbal communication, rhetoric, verbal charisma
    • professional telephone communication (incl. Telesales, Telemarketing)
    • leading a pro-active phone call
    • vocal communication
    • non-verbal communication
  • 1-18260351_s.jpgBusiness negotiations – leading a structured business talk
      • preparation for business dealings and negotiations, work with a database
      • principles of leading a structured business talk
    • asking question and listening
    • analysing the client’s needs
    • business negotiations
    • negotiations for a purchase department
    • handling and resolving objections, obtaining consent
  • Psychology of sale
  • Persuasive business presentation, the art of public performance
    • elements and principles of effective presentation
    • successful business presentation
    • motivational presentation
    • advanced presentation skills
  • Customer care, consultative selling
  • Planning and optimization of sales processes
  • Key account management
  • Client development plan
  • Client coaching
  • Active search for new clients, development of acquisition activities by means of recommendation
  • Service technician dealing with clients
  • Time & Stress Management in a business representative’s practice

„Academy of Business and Sales Skills”