Communication skills

  • Principles of effective communication
  • Types of communication
    • verbal communication
    • rhetoric, verbal charisma
    • telephone communication
    • non-verbal communication, body language
  • Principle of structured communication
    • asking questions, their types, listening
    • negotiations
    • handling and resolving objections
    • obtaining consent
  • Authority, image and the role of representation
  • Situation-based styles
  • Assertiveness, art of self-assertiveness
  • Typology of personalities, self-knowledge
  • Moral intelligence

„Academy of communication skills “