Managerial skills

    • Personality of a manager, senior employee
      • authority, image and the role of proper representation
      • situation-based styles
      • assertiveness, art of self-assertiveness
      • typology of personalities
      • self-knowledge and personal productivity
      • moral intelligence
      • ethic, etiquette and social protocol
    • Principles of effective managerial communication
    • Types of communication
      • verbal communication, rhetoric, verbal charisma
      • telephone communication
      • vocal communication
      • non-verbal communication
    • Managerial communication
      • principles of leading a structured managerial talk
      • asking question and listening
      • managerial negotiations
      • handling and resolving objections, obtaining consent
    • Internal customer and internal communication – specifics
    • Persuasive managerial presentation, the art of public performance
      • elements and principles of effective presentation
      • successful business presentation
      • motivational presentation
      • advanced presentation skills
    • HR basics for managers
    • Effective selection of an employee (selection and recruitment interview)
    • Process of adaptation of new employees
    • Strategic management, planning
    • Performance management, productivity management
    • Organizing activities, delegating powers and responsibilities
    • Model of competencies
    • Systems of financial education and development
      • talent management, work with key persons
      • preparation of internal coaches
      • methods of measuring the effectiveness of education
    • Leadership – leading, motivating and evaluating people
  • Motivation and self-motivation
  • Coaching for managers
  • Employee evaluation
  • Chairing the meetings and workshops
  • Establishment and development of teams
  • Time & stress management in a manager’s practice
  • Management in manufacture
  • Management in the health-care industry
  • Management in public administration
  • Euro-manager – managerial skills required within the EU
  • Intercultural management

„Academy of Managerial Skills”