Professional assistant

  • Professional assistant as a management support
    • authority, image and the role of proper representation
    • situation-based styles
    • assertiveness, art of self-assertiveness
    • typology of personalities, self-knowledge
  • Principles of effective communication
  • Types of communication
    • verbal communication
    • rhetoric, verbal charisma
    • telephone communication
    • vocal communication
    • non-verbal communication, body language
  • Principles of structured communication
    • asking questions, their types, listening
    • negotiations
    • handling and resolving objections
    • obtaining consent
  • Telephone communication for assistants and call centre employees
  • Selected managerial skills for assistants
  • Time & stress management in an assistant’s practice
  • Moral intelligence

„Academy of Assistant’s Professional Skills“